The Grievance Redressal Committee was formed to investigate student complaints. The Grievance Redressal Committee helps in addressing the students' problems and complaints. The Grievance Redressal Committee investigates the complaints and suggests the final action that will start at the institutional level to fix them. Whenever required any student can communicate with the committee members if they have any complaints regarding academic and non-academic matters and the committee will take the necessary action.

Goals: Provides necessary help for students to address their complaints.
• Improves to take protective measures to address student complaints.
• Resolve the complaints and acknowledgments given by the students and take necessary action with the help of relevant authorities for redressal.
• Suggestions are taken from the students periodically for improvement.
• According to the instructions of UGC, AICTE and JNTUK, the Official Grievance Redressal Committee is established to deal with individual complaints regarding students and to ensure the resolution of complaints within the prescribed period. The online complaints handling mechanism can receive and resolve complaints online.
• Teachers from all departments, members of this committee, will meet regularly and provide solutions to students' problems related to female students. The committee invites employees to submit their suggestions to improve the work environment and solve problems, if any. Any of the specific issues related to sexual harassment/grievances are dealt with professional advice, and parents are called and counselled in a confidential manner.
• The students can approach the committee to express their complaints regarding academic and non-academic issues. The committee redresses individual and class grievances and the grievances of common interest. Students are encouraged to use the suggestion box on campus to express their suggestions and complaints

HOW IT WORKS?
Complaint management mechanism is done in 3 levels in the institution :
• The department level grievances will be attended by concerned class Coordinators, Counsellors’ & Department Heads
• The student coordinators & staff coordinators of grievance redressal committee act as facilitators to communicate and sort out the grievances at the department level.
• Unresolved grievances which are at the departmental level are referred to the Grievance Redressal Committee.
Grievance Redressal Protocol
• The affected student has to submit a grievance hard copy to the head of the department.
• Head of the department will forward this grievance to the grievance redressal committee of the college
• The grievance redressal committee can arrange a date for grievance hearing and the same will be informed to the principal and affected student.
• The student who gave a complaint will be present at the hearing.
• The principal of the college has to ensure that the time interval between the grievance hard copy submission to the hearing should not exceed 15 days.
• If the affected student is not happy with the decision of the grievance redressal committee then the grievance should be sent to official who is appointed by UGC.
• The officials have to resolve the grievance within 35 days of the appeal from the affected student.
• Copies of the decision of the official with his/her signature will be provided to both the affected student and the college.
• The official can take necessary action against the complaint, if the complaint is found to be not true.
• A Feedback will be taken to improve the redressal process from time to time.

Committee Members

Minutes of Meeting

Circulars

Grievance Mechanism

Goverment Grievance GAZETTE

Events

Convening Order